Kavi Naturals Refund and Return Policy
At Kavi Naturals, we are dedicated to ensuring customer satisfaction with every purchase. If you are not fully satisfied with a product, our refund and return policy is designed to provide a straightforward process for returns and exchanges.
1. Eligibility for Returns
- Products are eligible for return within 7 days from the date of delivery.
- Items must be unused, in their original packaging, and in a resalable condition.
- Proof of purchase (receipt or order confirmation) is required for all returns.
2. Refund Process
- Once your return is received and inspected, we will send an email to notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original method of payment within 5–10 business days.
3. Damaged or Defective Products
- If you receive a damaged or defective item, please contact us within 48 hours of receiving the order.
- We will arrange a replacement or full refund at no additional cost.
4. Exclusions
- Items purchased on sale or with discounts are non-returnable.
- Gift cards, and customized or personalized products are also excluded from returns.
5. How to Initiate a Return
- To start a return, please contact our customer support team with your order number and details of the product.
At Kavi Naturals, we are committed to making your experience smooth and satisfactory. For any questions regarding our policy, feel free to reach out to our customer support team.